At Drive Wave Solution, we strive to ensure customer satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return:

• The item must be unused, undamaged, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or clearance reasons. Such items will be clearly mentioned on the product page, if applicable.

Return Process

To initiate a return, please contact us within the 7-day return period at [email protected] with your order details and reason for return. Our team will guide you through the return process.

Once your return request is approved, you must ship the item back within 5 days of approval.

Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days.

As we operate on a cash on delivery basis, refunds will be issued through a mutually agreed method (such as bank transfer or other suitable means).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We may request photo evidence to process your claim quickly.

Eligible cases will be offered a replacement or full refund.

Late or Missing Refunds

If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.

Contact Us

For any questions regarding returns or refunds, please reach out to us at:

Email: [email protected]